Warranty Information


We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. You can read the full text of your warranty using the links below.


Purchase Documents

We encourage you to keep your proof of purchase documents in a safe place to support the warranty you received with your new product.


What You’ll Need to File a Warranty Claim

1. Purchase Receipt (copy)

Required unless purchased direct from Tempur-Pedic and registered with us.


2. Bed Frame and Foundation Information

Are you using a metal frame, wooden side-rail bed, power base or platform base


3. Registry Number and Manufacturing Date

Located on the mattress law tag, underneath the zip cover on the mattress


4. Choice of Retired Model

If your current mattress is a retired model, we will provide you with an option most comparable in "feel" or the option to upgrade to the model of your choice for an additional fee.


When You’re Ready to File

Once you have collected this required information, please file online or call us at 1-800-821-6621 to start the claim process. During the call, you’ll be instructed where to e-mail a copy of your receipt and photo of the warranty defect. For your warranty to be valid, your purchase must be from either an authorized Tempur-Pedic dealer or direct from Tempur-Pedic.


Warranties


Current Products (as of March 1, 2014)

Mattresses and Flat Foundations: 10 Year Full Replacement Limited Warranty

TEMPUR-Cloud (Compressed Mattress): 10-Year Full Replacement Limited Warranty

Ease by Sealy Power Base: 15 Year Prorated Warranty

EASE® Adjustable Power Base: 25 Year Limited Warranty

TEMPUR-Ergo Adjustable Power Base: 25 Year Limited Warranty

TEMPUR-Ergo Extend Adjustable Power Base: 25 Year Limited Warranty

Mattress Toppers: 10 Year Limited Warranty

Mattress Protectors: 10 Year Limited Warranty

Bedframe: Lifetime Limited Warranty

Pillows and Cushions: 5 Year Limited Warranty

Bed Linens: 1 Year Limited Warranty

Accessories: 1 Year Limited Warranty


Previous Products

Mattresses (prior to March 1, 2014): See warranty

Flat Foundations (prior to March 1, 2014): See warranty

TEMPUR-Ergo Grand (pre-2013): See warranty

TEMPUR-Ergo Advanced: See warranty

TEMPUR-Ergo Basic: See warranty

TEMPUR ERGO Plus: 25 Year Limited Warranty

TEMPUR-Up Foundation: 15-Year Limited Warranty

TEMPUR-Ergo, Premier and TEMPUR Ergo Grand: 5 Year Parts & Labor, Lifetime Frame Warranty

Pillows and Cushions (pre 2014): 3 Year Limited Warranty

TEMPUR Mattresses up to September 2012: See Warranty

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