FAQs

Have a question about delivery? (888) 811‑5053

Shopping with us

  • Do you offer assistance for people with vision-impairments or other impairments?

    If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact customer support at 1-888-386-0356 or DTCsupport@tempurpedic.com.

  • Are all of your products available online?

    We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 888-811-5053 to talk to one of our Sleep Experts.

  • What if I have questions about your products?

    We’re happy to answer your questions. Call 888-811-5053 to talk to one of our Sleep Experts.

  • Can I order by telephone?

    Yes, you can. Call 888-811-5053 to talk to one of our Sleep Experts.

  • Are the prices the same on your website or your phone order line as in Retail Stores?

    The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.


  • Do your mattresses go on sale?

    We do not offer “sales“ on our mattresses. Our prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. We hope you find the impact on your sleep and your overall well being invaluable.

    Note: When we close out a mattress model, we may offer it at a reduced price to quickly clear out our inventory.

  • What is your 90 Night Tryout?

    Some people adjust to a new mattress faster than others. We want to be sure you have the time to get your best night’s sleep, every night. So when you buy direct from us, we give you 90 nights to try sleeping on your new mattress.

    Here’s how it works:

    • Buy a Tempur-Pedic® mattress from us, on our website or by phone.
    • We’ll deliver your mattress and set it up in your home.
    • Sleep on our new mattress for 30 nights to get used to the amazing comfort and support it offers.
    • If you’re not happy in the first 90 days after your purchase, call us. Our Customer Service staff will work with you to answer your questions and resolve your concerns.
    • If we can’t find a way to make you happy, we’ll take the mattress back and reimburse your purchase price, less the initial shipping costs.

    For full details, click here.

  • Can I customize the size or shape of my Tempur-Pedic mattress?

    Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

    Call 888-811-5053 to speak with a Sleep Expert.

  • Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

    Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

    Call 888-811-5053 to speak with a Sleep Expert.

  • Can I get expedited shipping for the TEMPUR-Topper Supreme?

    Unfortunately no, we can not provide expedited shipping for the TEMPUR-Topper Supreme.

Ordering from us

  • How do I place an order?

    You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

    If you want help with your purchase, we’re happy to help. Call 888-811-5053 to talk to one of our Sleep Experts.

  • How do I remove items from my shopping cart?

    While you’re in your shopping cart, click the “Remove“ link right under the product price.

  • How do I make changes to my order?

    If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

  • How do I cancel my order completely?

    If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

  • How do I ship to an address other than my billing address?

    During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

  • If I live outside the U.S., can I order online?

    We can only accept and ship orders from this website to addresses in the contiguous U.S., plus Alaska and Hawaii. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

  • I’m a chiropractor looking to resell Tempur-Pedic products to my clients. Can I buy direct from the website?

    No, we do not allow medical resellers to purchase directly from our site. However, we have partnered with MeyerDC to provide Tempur-Pedic products for resale by chiropractors. You may contact MeyerDC by visiting www.meyerdc.com/tempur-pedic-info

Purchasing online

  • How will I know that you’ve received my order?

    Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

  • How do I know if my items are available or if they’re back ordered?

    If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

    In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

  • Do you charge me sales tax?

    Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

  • What forms of payment do you accept?

    We accept major credit cards (Visa, MasterCard, Discover and American Express) and Tempur-Pedic Financing.

  • Do you offer financing?

    Yes, we offer Tempur-Pedic Financing, which is administered by Wells Fargo Bank, N.A. For more information, click here.

  • Is my credit card information secure?

    Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

  • When is my credit card charged?

    We charge your credit card when we ship the products you ordered.

  • Can I split my payment between financing and a credit card?

    Yes, you can—but please call our Sleep Experts at 888-811-5053 and place the order with them; they’re equipped to handle these kinds of orders.

  • Will you send an order confirmation email?

    Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

  • How can I find out the status of an order placed online?

    If you have created an online account, you can sign in to your account and check your status there.

    If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

  • Do you sell products on E-Bay? Craigslist?

    No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products.

    Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.

  • What is a mattress recycling fee?

    The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

    To read more about the program in general, click here.

    To read about the program at a state level:

    California State Recycling Program

    Connecticut State Recycling Fee

    Rhode Island State Recycling Program

  • Do you sell products on third-party websites?

    Yes, you can purchase our products directly on www.tempurpedic.com, or from one of our authorized retail partners, many of whom have websites, including Amazon, Wayfair and Bed, Bath & Beyond. (Authentic merchandise on Amazon will note that it is ‘sold and shipped by Amazon’, otherwise you are not purchasing from an authorized retailer on Amazon.)  If you would like to confirm if a specific website is an authorized retailer, please contact us and we can verify a retailer’s authenticity. 

Gift cards & gift services

  • Do you offer Gift Cards?

    Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

  • How do I place a gift order?

    For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.


    For items that are delivered via White Glove delivery (mattresses, foundations, power bases and bed frames), gift messaging is not currently available.

  • Can I have my gifts wrapped?

    Sorry, we don’t currently offer gift wrapping.

Shipping and delivery

  • How are mattresses/foundations/power bases delivered?

    We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

  • Will you assemble my mattress/foundation/power base when it's delivered?

    Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

  • Will you remove my old mattress and box spring?

    Yes. It’s all part of our white glove delivery service.

  • How are pillows, bed linens and accessories delivered?

    We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

  • Do you deliver to my area?

    If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

    If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

  • How long will it take to get my products?

    Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days. If you choose expedited service, it should arrive in the timeframe you selected.

    Delivery for bed products (mattresses, foundations, power bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 10 business days.

  • How much will I have to pay for shipping or delivery?

    Please visit our Shipping and Delivery page for current prices.

  • Will all my items arrive at the same time?

    Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

    All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products.

  • Do you ship to Alaska & Hawaii?

    Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

  • Do you ship to Canada?

    No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.

  • Do you ship to APO or FPO addresses?

    Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, power bases and bed frames) to either APO or FPO addresses.

  • Do you ship to P.O. boxes?

    Sorry, we cannot ship to P.O. boxes

  • Do you ship to foreign countries?

    No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Returns & Refunds

  • What is your return policy?

    You can read about our return policy here.

  • Can I return my purchase if I'm not happy with it?

    If you purchased a mattress from us:

    You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress and foundation back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited.

    If you purchased an Ergo power base from us:

    While we do not accept returns, we stand by their quality with a 10 Year Limited Warranty. If you experience problems with your power base, call 800-821-6621 to talk to the Tempur-Pedic specialists. They can help, whether it’s a simple question or a warranty-related issue.

    If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:

    Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.

    If you purchased your Tempur-Pedic product from a retail store:

    Call the store to discuss the problems you’re having and their return policy.

    If you feel your product is defective:

    Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.

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